We ship your parcels using our preferred carrier of choice at the time, these services are fast, reliable and trackable, an upgraded service at no extra cost. Orders made on this web site with credit cards should be expected to be received within 14 - 21 days, those who pay by bank transfer or cheque benefit from bypassing the credit checking process and can expect to receive their orders within a week. All hampers are sent in our original Expatboxes white boxes, with a brown outer box for shipping. Smaller shipments such as the Lifeline and Souvenir Boxes and souvenir items are sent in brown boxes or padded envelopes. Personalised shopping lists will arrive in manufacturers packaging as our small effort to recycle waste, so please don't think a brand new playstation has arrived with your order for Marmite !